Atlético's remarkable answer to season-ticket holders' complaints

Nacho Donado lays out one of the common problems facing Atlético fans at the Metropolitano, where the club's response to their complaints amounts to nothing more than moving them to new seats to keep them quiet. Alberto Pérez asks what more a supporter can actually do.

Nacho Donado offers a personal example of how the club deals with problems. His uncle and cousin hold season tickets directly beneath the away section. They have been spat on and had all sorts of things thrown at them, and they have lodged countless complaints, including about access and parking, since his uncle has a disability.

The club's solution, he explains, is always the same: move to another section. In his view, it is a way of keeping them quiet and separating them from the group of people who complain every day. What Atleti do with their problems, he concludes, is sweep them under the carpet.

Alberto Pérez replies that nobody is saying otherwise, but asks what more a fan can do besides complain. Nacho believes that in the end the supporter becomes a customer who decides whether or not to pay; Alberto counters that this is not the case, and that fans have the right to complain.

CLICK on the VIDEO to relive the moment from the 'Club Uría' show where the way Atlético de Madrid handle certain issues with their fanbase is discussed.