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Atlético de Madrid season tickets: your key questions answered
Is there a minimum number of matches you must attend to keep your season ticket? We answer this and other frequently asked questions
VIP box - Photo: Atlético de Madrid official website
Atlético de Madrid season-ticket holders often have plenty of questions about using their season ticket for the 2026-27 campaign. 'Club Uría' tries to answer them.
Which season ticket do I use to get into the stadium?
You can get in with the same membership card you had in the 25/26 season, i.e. the one with Forlán's image on the back. You will not receive a new physical season ticket; instead you must use last season's, whether you use the physical card or the digital versions (QR and Wallet). Only members who have changed category will receive a new season ticket.
If I'm a new season-ticket holder, what do I use to get in for 26-27?
If you have become a season-ticket holder this 26/27 season, your season ticket will be 100% digital (QR or Wallet) and you will not have a physical card. You can enter the stadium with your mobile phone by presenting your season ticket at the turnstiles.
What is the best way to enter the stadium with my season ticket?
The best option is to have the season ticket downloaded to the Wallet on your mobile phone. It is the most secure option, it will keep working even if there is no signal or Wi-Fi when you reach the turnstile, and entry is also quicker, as you simply hold your phone over the reader at the top of the turnstile.
Are there mandatory conditions attached to an Atleti season ticket?
Yes. New for the 26/27 season, rules have been introduced on minimum mandatory attendance at matches, along with an obligation to release your seat if you are not going to use your season ticket for a particular match.
Left your season ticket at home and your phone battery has died?
Don't panic. According to Atleti's website, there is a solution. Head to the Incident Office (opposite Gate 17) once the stadium gates open and present your national ID card (DNI).
For any other queries, contact the Atlético Customer Service Office.
Location: Riyadh Air Metropolitano (Avenida Luis Aragonés, 4. 28022 Madrid).
Opening hours: Monday to Thursday: 9:00 to 19:00
Friday: 9:00 to 15:00
Phone: +34 91 726 04 03
Email: socios@atleticodemadrid.com
WhatsApp: +34 690 37 27 69